30-Day Money-Back Guarantee
EASY RETURN
30-Day Money-Back Guarantee
Tell us within 30 days of receiving your finished digital photo. We offer reasonable revisions of that photo at no extra charge. If you are still not satisfied, we will refund the amount paid for the affected restoration to your original payment method. The guarantee allows up to two satisfaction refunds per customer in any rolling 12-month period.
How to request help
- Email support@oldphotocare.com within 30 calendar days after we deliver the completed digital file. Include your order number, which photo is affected, and a short description of what you would like changed.
- We will offer reasonable revisions to the same photo at no extra charge. We will work with your feedback to improve the result.
- If you are still unhappy, request a refund. We will return the amount paid for the affected photo to the original payment method, not as store credit.
Packages and digital delivery
If only one photo in a two- or three-photo package is affected, we calculate its refund proportionally from the package price you paid. If all photos in the package qualify, we refund the full amount paid for the package. Because we deliver a digital service, there is no physical item to send back. Your original photo remains yours.
Free revisions cover adjustments to the photo you ordered. Restoring a different photo or adding substantial new content is a separate service.
Fair-use limit
Each customer may receive up to two satisfaction refunds in any rolling 12-month period. One approved refund for an order counts as one refund, even when more than one photo in that order is refunded. This limit applies to satisfaction claims under this guarantee and does not restrict rights that cannot be limited under applicable law.
Effective October 10, 2026. Orders placed before this date keep the guarantee terms presented at the time of purchase.